• Terms and Conditions

    1. Our responsibilities

    1.1 We offer a Diagnostics check of £34.5+VAT and a “No fix No fee” service on laptop repairs. The cost of the repair will only be charged after obtaining confirmation from our customers.

    1.2 Turn around period is normally within 2- 3 working days, under some circumstances, it may take longer due to the availability of parts or difficulty of the faults.

    1.3 A repair means the restoration of equipment to working order in accordance with the customer's fault report and requirements. 

    2. Your responsibilities

    2.1 Any equipment given to Computer Clinic London Ltd should be accompanied by a fault report from the customer. The information given by the customer is for reference only. Our own engineer's examination report will form the basis of the full fault report.

    2.2 Customers should backup their data before given their equipment to us for repair. We cannot accept any responsibility for data loss during checking, repairing, or unexpected events occurring.

    2.3 Customers should reply to our diagnostic report within 5 working days. Payment must be made upon collection.

    We reserve the rights to dispose of any equipment kept on site by Computer Clinic London Ltd for more than three months since the initial quotation, issue of invoice, or after three months no contact with us, without notice

    The customer is obligated to pay £2 a day, for each day the device is kept in the store up to 6 months after this period, upon customer request.

    2.4 Customers should fully check the laptop by collection the unrepaired or returned laptop, we will not take any responsibility after that.  Because from our experience, some customers may take laptop to other repair shop, or dismantle the laptop by themselves, etc.

    3. Warranty

    3.1 We offer Three months return to base (RTB) warranty on most repairs.

    3.2 Warranty will be void if our warranty label has been broken; the faults are different or unrelated to the original faults; if the equipment has been modified, or improperly handled.

    3.3 Equipment, which is returned out of our warranty, will be charged the appropriate repair fee.

    3.4 No or Limited Warranty for some parts replacement. No Warranty for Software Installation.

    For screen replacement (screen is cracked, or got lines No warranty), Hard Disk, Keyboard replacement, only Limited Warranty for manufacturer’s fault.

    For motherboard replacement, such like Dell, HP, Compaq, Sony, Asus, Samsung only one-month warranty, and faulty Motherboard will be tested and confirmed by suppliers.

    4. Cost and payment

    4.1 The cost of a standard repair is a fixed labour charge of £79, plus the cost of the parts (if applicable).

    4.2 All prices quoted are subject to VAT @20%.

    4.3 Payment can be cash, card or bank Transfer. Payment must be made before delivery or upon collection.

    5. Delivery 

    5.1 If you use our next day delivery service, the cost of delivery will be applied. 

    5.2 Claims for damage or loss of equipment during shipment arranged by us, are in accordance with the courier and insurance company's terms and conditions.  Any damage of goods should be reported to us within 48 hours of receipt, all packaging should be kept for further inspection.

    5.3 The courier service that we provide automatically comes with an insurance cover for loss or damage.

    6. Disclaimer

    6.1 No responsibility for the expiration of manufacturer's original warranty on equipment that has been sent to us for inspection or repair.

    6.2 No responsibility for any data loss during the repair procedure or unexpected events occurring.

    6.3 No responsibility for equipment of an unstable nature, which may deteriorate during inspection or repair.

    6.4 No responsibility after unrepaired laptop being taken back or returned.

    6.5 No responsibility for returning defective or replaced parts.

    6.6 For end user, 'Free examination, free quotation' is subject to the condition that you bring in your laptop for repair, not for price comparison etc, otherwise, we keep the right to charge customer a check up fee of £39.50+VAT. 

    We will produce a Quotation document to assist the customer making any insurance claims, and a charge of £69 for the documents will be applied. A refund will be made if the customer decides to repair the device with us.

    7. Others

    7.1 We reserve the right to change any of the above without prior notice.